Should you wish to cancel your purchase after you have received it, you will be liable for the return courier fee of R100. You must advise us in writing via email of your cancellation and any such cancellation must be requested by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days. Any manufacturer satisfaction guarantees will be passed on to the buyer but the return shipping fee of R100 will be for the buyers account.
An email is sent out 5 days prior to processing the payment of your next order. Should you wish to skip your next order, or pause/cancel your subscription, no problem. You must advise us in writing, at least one day before the date on which the order is due to be processed. (i.e the payment is due to be collected). Once an order has been processed (i.e. payment has been collected) and you request a cancellation, any refund will incur a handling fee of R100. If the parcel has already been dispatched, it must be returned to us undamaged and unopened in the original packaging within 14 calendar days of purchase. Only once the parcel has been received back, will we process the refund, less the handling fee of R100 and the return shipping fee. It is the customers responsibility to make sure the order frequency and next order date are correct.